Guides
What Cronwick LLC builds, in plain questions.
Cronwick LLC makes Voxomate, for WhatsApp automation and lead pipelines, and Hostanova Pro, for hotel operations. Each page below answers one question in the first paragraph.
WhatsApp automation
- What is WhatsApp business automation?WhatsApp business automation sends and routes messages by rules you set, instead of typing every reply by hand.
- How do you automate WhatsApp replies for a small business?Automate one repeated WhatsApp reply first, and keep a path to a person. Do not message strangers first.
- What is the difference between the WhatsApp Business app and the WhatsApp Business Platform?The WhatsApp Business app is the phone app. The Platform is WhatsApp’s API product. They are not the same.
- What is the WhatsApp 24-hour customer service window?After a person messages you on WhatsApp, the care window is when a free-form reply is allowed.
- How do you get WhatsApp opt-in consent in the United States?Get a recorded yes before a business starts a WhatsApp chat. A phone number on a receipt is not consent.
- How do you follow up with leads on WhatsApp?Follow up inside the open WhatsApp thread, name the next step, and stop when the person goes quiet.
- How do you segment a WhatsApp broadcast?Send a WhatsApp broadcast only to people who share a stored fact and who already opted in.
- Can AI voice agents call leads in the United States?AI voice sales calls in the US need the consent the TCPA requires. The FCC treats AI voices as artificial.
CRM and pipelines
Management software
- Which business tasks should you automate first?Automate a repeated daily task with a named cost of failure. Leave judgment calls to a person.
- What does business management software do for a small company?Management software holds one record of a repeated operation so two people do not keep two versions.
Hotel software
- What is a hotel property management system?A hotel PMS holds reservations, room status, and the guest folio so the whole stay uses one record.
- How do you choose hotel software for an independent hotel?Choose hotel software for the jobs you already do: rooms, folios, and the outlets you run.
- What should a hotel PMS feature checklist include?Check reservations, front desk, housekeeping, folios, outlets, and an audit trail before you pick a PMS.
- How do you import OTA bookings into a hotel PMS?Create the PMS reservation from the OTA confirmation email instead of typing the same booking twice.
- How does a hotel guest portal work?A guest portal shows that guest’s bookings and invoices from the same record the front desk uses.
- How does housekeeping run in a hotel PMS?Housekeeping in a PMS is a live room status the front desk uses, not a list updated at the end of the shift.
United States
- What should a Wyoming hotel check before buying management software?Wyoming hotels should confirm lodging tax with the Department of Revenue before they rely on any PMS.
- What should a Texas hotel check before buying management software?Texas hotels report hotel occupancy tax to the Comptroller. City taxes are extra. A PMS does not file them.
- What should a Florida hotel check before buying management software?Florida hotels answer to county tourist taxes and a state telephone-solicitation statute. Software does not file either.
- What should a California hotel check before buying management software?California hotel-room taxes are local transient occupancy taxes. Confirm the city before you configure a PMS.
- What should a New York hotel check before buying management software?New York hotels deal with state tax rules and, in New York City, a separate city occupancy tax.
- Which US rules apply when you contact leads on WhatsApp or by phone?US lead contact can trigger WhatsApp’s policy, the TCPA, the FCC’s AI-voice ruling, and state solicitation laws.