Refund, Cancellation and Billing Policy

This policy covers paid software, licenses, and subscriptions from Cronwick LLC. It is part of the Terms of Service. If a checkout page states a more specific billing rule for that product, the checkout rule controls for that order.

Writing to us does not place an order and does not, by itself, cancel one. Cancellation happens the way this policy describes.

Before you pay, the checkout shows the product, the price, the currency, whether the charge repeats, and the billing interval. Tax is added there when we are required to collect it.

Stripe charges the payment method you provide. Your full card number and card security code are processed by Stripe and are not stored by Cronwick. Stripe emails the receipt to the address you give at checkout.

Prices are in United States dollars unless the checkout says otherwise.

Each renewal is a new charge for the next period. For a term of one year or longer, we email a reminder to the address on your account before the renewal. If we raise the price, the higher price applies only to a future renewal, and we will tell you before that charge.

If a product offers a free trial, the checkout states when it ends and what the following charge will be. Cancel before the trial ends if you do not want that charge.

You can cancel in either of these ways:

• in the billing settings of the product, if the product provides them; or
• by emailing contact@cronwick.com from the address on the receipt, with the product name and the date of the charge.

Cancel before the renewal date to stop the next charge. Cancellation takes effect at the end of the current paid period unless the checkout said it ends sooner. You keep access until that period ends. Unused days of a period you already started are not refunded, except as the refund section below or the law requires.

We will confirm a cancellation by email. We aim to reply within two business days. If you do not receive a confirmation, email us again so the request is not missed.

If a renewal charge fails, Stripe may retry it according to the retry schedule on the subscription. We will email you if we are told the payment failed. Update the payment method in the product, or email us and we will tell you how.

If the charge remains unpaid after the retries, we may suspend access until it is paid. Suspension does not erase amounts that are already due. You can still cancel to stop further renewals.

We refund a charge in these cases:

• Not as described. If the product is materially not as described at checkout, you tell us within 14 days of the charge, and we cannot correct it within a reasonable time, we will refund that charge.
• A renewal you did not mean to keep. If you email us within 7 days of a renewal charge, and you have not used the product in a substantial way during the new period, we will refund that renewal.
• We discontinue the product. If we stop offering a subscription during a period you already paid for, and we do not provide a reasonable replacement, we will refund the unused portion of that period.
• The law requires it. Including the withdrawal rights in the next section, where they apply and have not been validly waived.

We may refund in other cases at our discretion. A refund is not an admission of fault. Approved refunds go back to the original payment method through Stripe. Banks often take 5 to 10 business days after Stripe sends the refund, and sometimes longer. We cannot control that timing.

To ask for a refund, email contact@cronwick.com with the email on the Stripe receipt, the date of the charge, and a short description of the request. Refund requests are reviewed and answered within 5 business days.

If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right to withdraw from a distance contract. For digital content and digital services, that right can end early if you expressly consent to immediate supply and you acknowledge that you lose the right once performance begins. Where that consent is required, we will ask for it at checkout, in plain words, before you pay.

If the right still applies, email contact@cronwick.com within 14 days of the contract and we will refund the payment. You do not have to use a special form, though you may.

If a charge is wrong, email us before you dispute it with your bank. Most billing mistakes can be reversed faster that way. If you file a chargeback, we may suspend the related account while the dispute is open, and we will give Stripe the record of the purchase and this policy.

Filing a chargeback does not cancel future renewals. Cancel as well, using the steps above, if you do not want the subscription to continue.

We may update this policy. The date at the top will change. If you are a customer and the change is material, we will email you before it applies to a future renewal. The policy in effect at the time of a charge applies to that charge.

Billing mail goes to contact@cronwick.com. Cronwick LLC, a Wyoming limited liability company.