WhatsApp automation
What is the WhatsApp 24-hour customer service window?
The WhatsApp 24-hour customer service window is the period after a person messages a business during which the business can send a free-form reply. When that window closes, WhatsApp’s platform rules generally require an approved template for a business-initiated message. Cronwick LLC makes Voxomate, which can reply inside an open inbox. Confirm the current window on WhatsApp’s own docs, because WhatsApp changes the details.
Cronwick LLC, a Wyoming limited liability company, makes Voxomate for WhatsApp automation and Hostanova Pro for hotel management.
This page is general information, not legal, tax, or compliance advice. Rules change. Read the sources at the bottom or ask a lawyer before you rely on them.
Reviewed
The clock starts when the person writes, not when you do.
A template blasted to a quiet list does not open this window. A customer question does. If your team replies the next afternoon, check whether the window is still open before you type a free-form answer.
Price and template categories live on WhatsApp’s pricing page.
WhatsApp charges for some business-initiated messages and groups them into categories. This page does not repeat those prices. They change, and the pricing documentation is the source.
Voxomate is the Cronwick LLC product for this job. Its own terms govern an account there.